FAQ

Frequently Asked Questions

General information

The hospitals in India are aligned to JCI or the NABH accreditation which are stringent and oriented to the highest standards for medical delivery

In India there is no waiting period for diagnostic procedures or for treatment. After the initial diagnosis is done and the medical procedure is decided, your surgery/intervention will be scheduled quickly. You will not be required to wait in India.

  • Medical History/ Records/ Test reports/ Doctor referral notes/ X-rays
  • Contact details – Residence/ Driver’s license/ Passport copies
  • Passport size photos – keep 10-15 in hand for various purposes
  • Bank statement/ Details of Health insurance, if any.

Vaccinations and up-to-date immunizations are a safeguard for any international travel. However, please check with the doctor in your home country, any Government advisory and also the hospital in India as to what should be taken. The recommended vaccinations would normally be from the following list:

  • Diphtheria Pertussis and Tetanus (DPT)
  • Measles, Mumps and Rubella (MMR)
  • Polio (Oral Polio Vaccine or Injectable Polio Vaccine)
  • Hemophilus b conjugate vaccine (Hib)
  • Hepatitis A
  • Hepatitis B (when stay goes beyond 60 days)
  • Typhoid
  • Japanese B encephalitis (JBE)

Essentials Prior to Visit

We request you to send your query to Arvene Healthcare. Either send a query on website enquiry page or send a mail to contact@arvenehealthcare.com. We will discuss your case with best doctors and hospitals and get back to you with recommendations. You can then decide where you want to undertake the treatment and let us know. We will book your treatment, give tentative dates (after discussion with you) and arrange for VISA letter etc. Our interpreters will talk to you in case of language issue.

Please leave all your accommodation worries to Arvene Healthcare. We will give you options of Hotels near your hospital as per your budgets. We will book the same for you as well. Few Hospitals provide accommodation as well on chargeable basis. We will let you know if that is a possibility as well.

Yes, Arvene Healthcare will ensure to provide that from the hospital. The cost as you may be aware, depends on the medical condition, the choice of treatment, the type of room opted for etc. All your medical history and essential treatment details would be analysed by the team of experts in the hospitals. Charges are likely to vary by the type of room you take.

If you have health insurance that’s internationally valid / valid in India, please alert the hospitals about it. If it’s an approved insurance provider, hospitals might request you to get an advance payment guarantee which you will have to co-ordinate from your home country.

Usual inclusions are:

  • Stay and beds
  • Diet – for patient and bystander
  • Surgeon and anaesthetist’s fee
  • Nursing
  • Doctor’s / specialist consultation and fee
  • Fee for surgery, theatre room
  • Consumables used for surgery (sutures, tubes etc.)

Implants and special consumables.

  • These are choice driven. If the medical procedure needs implants or special consumables, the doctors or staff will intimate you. Implants, consumables are of different sizes, types, materials and cost options. Depending on what suits your body condition, there will be a range of choices. You can make the selection on the brands and/or their quality options based on the cost suitability and suggestion of the specialist.
  • Stay beyond the usual time in the hospital, depending on your recovery is likely to be additional.
  • Special tests, special medications and high value drugs will be charged extra.

Few hospitals do provide airport transfers as a complimentary service. However to be sure, we at Arvene Healthcare will be happy to arrange for your transport on chargeable basis. Rest assured your local transportation will be taken care of.

Medical Visa

Hospitals would provide assistance in this regard. Once you decide on India as your medical travel destination, an invitation letter from the respective Hospital will be required for visa processing. We will arrange the letter and send to you after your initial discussions about the treatment; this has to be presented at the ‘Embassy’ or ‘High Commission of India’ in your country.

Attendants/family members of patients coming to India for medical treatment will have to apply for Medical Attendant visa (MEDX) co-terminus with the Medical visa of the patient. A letter from the hospital will be useful here as well.

Attendants should be spouse/children or those having blood relations with the patient. Not more than two attendants are allowed.

  • Passport with 6 month validity
  • Passport size photographs
  • Photo copy of passport
  • Copy of online Filled form
  • Proof of Residential Address
  • Recommendation from the home country doctor to visit particular specialized medical centre for treatment
  • Passport copy of the attendant
  • Proof of relationship with the attendant
  • Medical reports

Initial duration of the visa is one year or the period of treatment, whichever is less. Visa will be valid for maximum three entries in a year.

A maximum of 3 entries are allowed in one year.

A visa fee for Medical visa is different by countries. It ranges from $13 to $153.

Normally the hospitals help you with such formalities. You would have to register at the Foreigner’s Regional Registration Office within 14 days of your arrival. Attendants also have to get registered themselves with the local FRROs / FROs within 14 days of entering India.

Medical and Medical Attendant visas are extendable by FRRO (Foreigners Regional Registration Office) in India depending upon the condition of the patient on the production of the required medical documents.

During Visit / Treatment

Arvene Healthcare will help fix up your appointments in Hospital. The Hospital’s International Patients Division would facilitate in scheduling your appointments and consultations with the doctor.

Most Hospitals in India are likely to have a Pharmacy within its premises for easy accessibility.

The standard categories are:

  • Single accommodation units
    • Suite Room
    • Deluxe Rooms
    • Normal single room
  • Multiple sharing units
    • Twin sharing
    • Triple sharing
    • Ward type
  • International calling services/ Local sim cards
  • Newspaper – Local/ International
  • Internet facility – Wi-Fi
  • Room telephone

English is widely spoken across India. But if assistance for any other language is required, interpretation service will be arranged on request. Some hospitals utilise the service of full-time in-house interpreters. It is better that you inform the language need in advance to the hospital where you are likely to go to.

Hospitals usually have designated quiet rooms / prayer halls which cater to major religions/faiths. India is a secular country and is open to all religions. The hospital staff would also be able to guide you to the closest place of worship.

Yes, international cuisines are available in major hospitals. Some menus are standard while others would be on request. Feel free to specify this to Arvene Healthcareas you enquire. We can suggest few places outside hospital where you can get specific food. That said, doctors will advise your diet based on your therapeutic needs and quick recovery!

Certain Hospitals provide the following :

  • Laundry services
  • Local sight-seeing
  • In-house business centre
  • Safety locker facility
  • Gymnasium
  • Shopping assistance

Please convey your requirements to the staff.

Post Treatment

It will depend on the period of recuperation for the specific treatment. Based on your Doctor’s advice your return travel can be planned.

Medical insurance can be claimed, but kindly check with the respective Hospital if this facility is accepted and, availed.

All major modes of payments are accepted in India – Cash/ International Master or Visa Credit Card, Travellers cheque etc.

You will be guided by the Hospital official in its process. Financial aspects would be taken care of once the Discharge summary is handed to you. Subsequently you will be given instructions on medication and recommendations for scheduling of follow up requirements, if any.

You can keep in touch with the respective Doctor via Arvene Healthcare web portal.